1. Agreement to Terms

1.1 These Terms and Conditions (“Terms”) govern Reformer Inc.’s services, products, and website use. By accessing our website, purchasing equipment, or engaging in our services, you agree to these Terms.

1.2 Reformer Inc. reserves the right to update or modify these Terms at any time without prior notice. The latest version of the Terms will be available on our website.

2. Products and Equipment

2.1 Reformer Inc. provides high-quality Pilates reformer equipment designed for professional and personal use.

2.2 All product descriptions, specifications, and pricing are subject to change without notice.

2.3 Reformer Inc. makes every effort to ensure product accuracy, but we do not guarantee that descriptions or images are error-free.

2.4 Equipment must be used as intended. Reformer Inc. is not liable for damages or injuries resulting from improper use.

3. Orders and Payment

3.1 All orders are subject to acceptance and availability. Reformer Inc. reserves the right to refuse any order.

3.2 Payment must be made in full at the time of purchase.

3.3 Prices are displayed in euros, excluding taxes, duties, or shipping costs unless otherwise stated.

3.4 Customers are responsible for any additional charges, such as import duties, applicable in their jurisdiction.

4. Shipping and Delivery

4.1 Reformer Inc. ships worldwide; however, delivery times may vary based on location and availability.

4.2 Shipping costs are calculated at checkout and depend on the destination and weight of the order.

4.3 Reformer Inc. is not responsible for delays caused by third-party shipping providers, customs, or unforeseen circumstances.

4.4 Risk of loss or damage passes to the customer upon delivery.

5. Returns and Refunds

5.1 Returns are accepted within 30 days of purchase for unused and undamaged items in their original packaging.

5.2 Customers are responsible for return shipping costs unless the return is due to a manufacturing defect or error by Reformer Inc.

5.3 Refunds will be issued to the original payment method within 14 business days of receiving the returned item.

6. Warranty

6.1 Reformer Inc. offers a 12-month limited warranty for its equipment, covering manufacturing defects under regular use.

6.2 The warranty does not cover wear and tear, misuse, or damage caused by improper maintenance or unauthorized repairs.

6.3 Claims under the warranty must be submitted with proof of purchase and photos of the defect.

7. Intellectual Property

7.1 All content, trademarks, logos, and designs on the Reformer Inc. website and products are the property of Reformer Inc. or its licensors.

7.2 Unauthorized reproduction, distribution, or use of this content is strictly prohibited.

8. Limitation of Liability

8.1 To the fullest extent permitted by law, Reformer Inc. is not liable for direct, indirect, incidental, or consequential damages arising from the use or inability to use our products or services.

8.2 Customers agree to use Reformer Inc. products at their own risk and are responsible for ensuring they are used safely and as intended.

9. Privacy

9.1 Reformer Inc. is committed to protecting your privacy. Please take a look at our Privacy Policy for details on how we collect, use, and protect your personal information.

9.2 By using our website and services, you consent to collecting and using your information as described in our Privacy Policy.

10. Governing Law

10.1 The laws of the Netherlands govern these Terms and Conditions.

10.2 Any disputes arising out of or relating to these Terms shall be resolved in the courts of the Netherlands.

11. Contact Information

For any questions or concerns, please contact:
Reformer Inc. B.V
Email: info@reformer-inc.com
Address: Voltastraat 1, 8091 ZB WEZEP
The Netherlands