1. Introduction

Reformer Inc. (“we,” “us,” or “our”) is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, and protect your information when you interact with our website, purchase our products, or use our services.

You consent to the practices outlined in this Privacy Policy by using our services.

2. Information we collect

We collect the following types of personal information:

2.1 Information you provide directly:

• Name, address, email, phone number.

• Payment details (processed securely via third-party payment gateways).

• Information provided during product purchases, inquiries, or warranty claims.

2.2 Information we collect automatically:

• IP address, browser type, and operating system.

• Pages visited, time spent on our site, and other analytics (via cookies and tracking technologies).

2.3 Information related to support or feedback:

• Communication with our support team, including emails or calls.

• Survey responses or feedback on our products or services.

3. How We Use Your Information

We use your information for the following purposes being to:

• Process orders, payments, and delivery of products.

• Provide customer support and respond to inquiries.

• Communicate updates, offers, or promotions (with your consent).

• Improve our website, products, and services based on analytics.

• Comply with legal obligations, such as tax or regulatory requirements.

4. Sharing Your Information

We may share your personal information with:

4.1 Service Providers: Shipping companies, payment processors, or IT service providers assist us in delivering our products and services.

4.2 Legal Authorities: When required by law or to protect our legal rights or the safety of others.

4.3 Business Partners: If necessary, provide the services you’ve requested only with your consent. We never sell your personal information to third parties.

5. Data Retention

We keep your personal information only for as long as you need to fulfill the purposes described in this Privacy Policy or as required by law. Once your information is no longer needed, we securely delete or anonymize it.

6. Your Rights

Under applicable data protection laws, you have the right to:

• Access: Request a copy of your data.

• Rectify: Correct inaccurate or incomplete data.

• Delete: Request deletion of your data (subject to legal obligations).

• Restrict: Request a restriction on how your data is processed.

• Object: Opt-out of receiving marketing communications.

• Portability: Request your data in a structured, machine-readable format. To exercise these rights, please get in touch with us at info@reformer-inc.com.

7. Cookies and Tracking

Our website uses cookies to enhance your experience and analyze traffic. Cookies may collect information about your device, browsing behavior, and preferences. You can manage cookie settings through your browser. If you would like more details, please refer to our Cookie Policy.

8. Data Security

We implement industry-standard security measures to protect your personal data from unauthorized access, loss, or misuse. However, no method of transmission or storage is entirely secure, and we cannot guarantee absolute security.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices or content. Please review their privacy policies before providing personal information.

10. International Data Transfers

If you are located outside the country where our servers are based, your data may be transferred to and processed in a different country. We ensure that such transfers comply with applicable data protection laws and are subject to appropriate safeguards.

11. Changes to This Privacy Policy

We may update this Privacy Policy occasionally. Any changes will be posted on our website with the updated date. Your continued use of our services constitutes your acceptance of the revised Privacy Policy.

12. Contact Information

For any questions or concerns, please contact:
Reformer Inc. B.V
Email: info@reformer-inc.com
Address: Voltastraat 1, 8091 ZB WEZEP
The Netherlands